Help Center

Welcome to the Rehband B2B Help Center.

Here you can find answers to the most common questions regarding ordering, payments, VAT handling, shipping, bulk orders, and account management within the Rehband B2B portal.

If you cannot find the information you are looking for, please contact our team directly - we are happy to assist you.

Ordering & Checkout

How does B2B checkout work?

Once logged into your approved Rehband B2B account, all orders are placed through our dedicated B2B portal.

B2B customers receive:

  • Company-specific pricing
  • Net pricing (excluding VAT)
  • Assigned payment terms
  • Access to invoice purchasing (if approved)
  • Access to order history, invoices, and campaigns


During checkout:

  1. Add products to cart or upload CSV
  2. Review quantities and pricing
  3. Select shipping method
  4. Select payment method
  5. Add optional PO number
  6. Submit order

Depending on your company setup, payment may either:

  • be charged immediately
  • be paid later according to your agreed payment terms
  • or be completed via prepayment

Which payment methods are available?

Available payment methods depend on your customer account and payment terms.

Approved B2B customers may use:

  • Invoice / Purchase on Account
  • Net payment terms (e.g. Net 15, Net 30)

Other customers may be required to pay directly via:

  • Credit Card
  • PayPal
  • Prepayment / Bank Transfer

Your assigned payment terms are displayed directly during checkout.

What does “Choose payment method later” mean?

If your company has approved payment terms, your order can be placed without immediate payment.

After the order is submitted:

  • the order is reviewed and processed
  • the final invoice is issued according to your agreed payment terms

Examples:

  • Net 15
  • Net 30
  • other individually agreed terms

Are there minimum order quantities?

No. There are currently no minimum order quantities (MOQ) for B2B orders.

Can I add a PO number to my order?

Yes. During checkout you can optionally enter your internal PO number or reference number for easier invoice matching and internal processing.

Pricing, VAT & Payments

Why are prices shown without VAT?

All prices in the Rehband B2B Store are displayed excluding VAT (net pricing).

VAT handling depends on your company location and VAT registration status.

  • German B2B customers:
    German VAT is added during checkout.
  • EU B2B customers with a valid VAT ID:
    Orders are processed under Reverse Charge regulations and no VAT is charged.
  • Non-EU customers:
    VAT and import handling depend on destination country regulations.

How does Reverse Charge work?

For business customers within the European Union, VAT may not be charged if:

  • a valid EU VAT ID is registered
  • the company is located outside Germany
  • the order qualifies for intra-community supply rules

In these cases:

  • prices remain net
  • VAT is not added during checkout
  • invoices are issued under Reverse Charge regulations

How do invoice payments and payment terms work?

Approved B2B customers may receive payment terms such as:

  • Net 15
  • Net 30
  • or other agreed terms

This allows orders to be placed without immediate payment.

Your assigned payment terms are displayed directly during checkout and on your invoice.

Customers without approved payment terms may be required to pay immediately via:

  • Credit Card
  • PayPal
  • Prepayment / Bank Transfer

Shipping, Bulk Orders & Support

Shipping & delivery times

Delivery times vary depending on destination country, order size, and current warehouse processing volume.

Estimated delivery times:

  • Germany: 1–3 business days
  • European Union: 2–5 business days
  • International: varies depending on destination country and customs handling

Shipping methods and costs are displayed during checkout, or for some international customer calculated afterwards.

Tracking information is provided once the shipment has been dispatched.

How can I place bulk orders?

The Rehband B2B Store supports several bulk ordering methods.

Customers can:

  • Paste order data directly into the import field
  • Upload order files using SKU or EAN numbers from the homepage or cart page
  • Download preformatted order sheets and enter quantities manually

Supported identifiers:

  • SKU / Item Number
  • EAN / Barcode

This allows fast ordering of large assortments and replenishment orders.

Where can I download catalogs and product data?

The Rehband B2B portal provides access to:

Claims

If you experience:

  • damaged products
  • missing items
  • incorrect shipments
  • quality issues

please contact our customer support team as soon as possible.

How can I contact support?

For questions regarding:

  • orders
  • deliveries
  • invoices
  • shipping issues

please contact:

order@rehband.com

For questions regarding:

  • the B2B portal
  • login issues
  • ordering process
  • account setup

please contact:

shop@rehband.com

Why are we moving to the new Rehband B2B portal?

Our goal is to transition all B2B customers worldwide to the Rehband B2B portal in order to:

  • simplify the ordering process
  • reduce manual processing and ordering errors
  • provide better visibility into orders and invoices
  • improve access to campaigns and product information
  • offer faster and more efficient order management

The platform is continuously being improved to create a better purchasing experience for all Rehband partners worldwide.